Crossloop
I have recently been helping a few family and friends setting up new pc's, but as always, the minute you mention the word "computer", you know EVERYTHING !!! (right)
Until I came across Crossloop. Now when I set up a new PC the first thing I do is install Crossloop, and when they call me for help, I just hook up straight into their pc and sort the problem out.
I HAVE to recommended this to everyone who does "grandma IT support"
get it @ www.crossloop.com